Refund policy

RETURN AND REFUND POLICY

Last Updated: December 2025

═══════════════════════════════════════

OUR COMMITMENT TO YOU

At Martiso™, your satisfaction is our top priority. We stand behind the quality of our products and want you to have an excellent experience from the moment you place your order. If you are not completely satisfied with your purchase, we are here to help with a transparent and customer-friendly return process.

Martiso™: Sahi Choice. Sahi Price.

═══════════════════════════════════════

POLICY AT A GLANCE

✓ Return Period: 30 Days
✓ Restocking Fees: ₹0 (FREE)
✓ Return Shipping: Free Pickup
✓ Refund Processing: 5-7 Business Days

═══════════════════════════════════════

1. 30-DAY RETURN POLICY

We have a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility Requirements:
- Item must be in the same condition that you received it
- Unused, with original tags attached
- In its original packaging
- Receipt or proof of purchase (order number is sufficient)

═══════════════════════════════════════

2. HOW TO START A RETURN

Initiating a return is simple. Follow these easy steps:

STEP 1: Contact Customer Service
Email support@martiso.com with your order number, reason for return, and any supporting photos if applicable.

STEP 2: Receive Return Authorization
Our team will review your request and provide a return authorization with detailed instructions.

STEP 3: Pack Your Item
Safely package the item, ensuring all tags and original packaging are included.

STEP 4: Free Pickup Arranged
We arrange free reverse pickup from your address using our courier partners (Delhivery, Blue Dart, Xpressbees).

🎉 100% FREE RETURNS!
No restocking fees • Free reverse pickup • Full refund guaranteed

═══════════════════════════════════════

3. ORDER CANCELLATIONS

You may cancel your order within 1 hour of placing it by contacting our customer service team immediately.

📧 Email: support@martiso.com
📞 Phone: +91-9891355197

If your order has already been shipped, please follow the return process above.

═══════════════════════════════════════

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

⚠️ We Sincerely Apologize for Any Inconvenience!

Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or if you received the wrong item.

To help us resolve the issue quickly:
- Email us at support@martiso.com
- Include your order number
- Attach a photo or video showing the problem

We Will Immediately Arrange:
✓ Free Replacement
✓ Full Refund
✓ Free Return Pickup

═══════════════════════════════════════

5. EXCHANGES

We offer two convenient exchange options:

OPTION 1 (FASTEST): Return & Reorder
Return the item you have, and once the return is accepted, make a separate purchase for the new item.

OPTION 2: Direct Exchange
Contact our support team and request a direct exchange. We'll cover the return shipping costs.

═══════════════════════════════════════

6. REFUNDS

Once we have received and inspected your return at our warehouse, we will notify you of the approval status.

REFUND TIMELINE:
Return Received → Inspection (2-3 business days) → Approval → Refund Processed (5-7 business days)

REFUND METHODS:

💳 Prepaid Orders
Refund automatically credited to your original payment method (credit card, debit card, UPI, etc.)

💵 Cash on Delivery (COD) Orders
Refund issued via bank transfer (NEFT/IMPS) or UPI. Our team will contact you to obtain these details securely.

📧 Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@martiso.com

═══════════════════════════════════════

7. NON-RETURNABLE ITEMS

Certain types of items cannot be returned unless defective or damaged:
- Perishable goods (food, flowers, plants)
- Personal care products (once opened/used)
- Gift cards
- Custom or personalized items

Please get in touch if you have questions or concerns about your specific item.

═══════════════════════════════════════

8. RETURN SHIPPING ADDRESS

📍 Martiso™ Returns Department
Shop No. 2, Ground Floor, C-15, Sector 15
Vasundhara, Ghaziabad
Uttar Pradesh 201012
India

Note: We will arrange free reverse pickup from your address. You typically don't need to ship items yourself.

═══════════════════════════════════════

NEED HELP WITH RETURNS OR REFUNDS?

If you have further questions or require assistance, please reach out to our customer support team:

📧 Email: support@martiso.com
📞 Phone: +91-9891355197
📍 Address: Shop No. 2, Ground Floor, C-15, Sector 15, Vasundhara, Ghaziabad, Uttar Pradesh 201012
🕐 Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

═══════════════════════════════════════

Thank You for Shopping with Martiso™

We appreciate your trust and are committed to making every shopping experience exceptional.

Martiso™: Sahi Choice. Sahi Price.