Privacy policy

Last Updated: January 30, 2026

This Privacy Policy describes how Martiso™ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Martiso.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Martiso™: Sahi Choice. Sahi Price.

Table of Contents

1. Changes to This Privacy Policy
2. What Personal Information We Collect
3. How We Use Your Personal Information
4. Cookies and Tracking Technologies
5. How We Disclose Personal Information
6. Third-Party Services and Links
7. Security and Retention
8. Children's Privacy
9. Your Privacy Rights
10. Additional Information for Indian Users
11. International Data Transfers
12. Contact Us

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date at the top of this page, and take any other steps required by applicable law.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

2. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

2.1 Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact Information: Name, email address, phone number, shipping address, and billing address.
• Account Information: Username, password, security questions, and other information used for account security purposes.
• Order Information: Purchase history, payment information (processed by our payment processors), shipping details, and order preferences.
• Communication Information: Information you provide when you contact us through customer support, live chat, email, phone, or social media, including the contents of your messages, attachments, and contact preferences.
• Marketing Preferences: Your preferences for receiving marketing communications and details about how you engage with them.
• User-Generated Content: Reviews, ratings, photos, videos, or other content you submit about our products or services.
• Survey and Feedback Information: Information you provide when participating in surveys, contests, promotions, or providing feedback.

2.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and your interaction with our Site ("Usage Data"), including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address), and device settings.
• Browsing Information: Pages viewed, time spent on pages, links clicked, referring/exit pages, date and time stamps, and search terms used on our Site.
• Location Information: General geographic location based on your IP address.
• Cookie Information: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 4 for more details).

2.3 Information from Third-Party Sources

We may obtain information about you from third parties, including:

• E-commerce Platform: Companies who support our Site and Services, such as Shopify.
• Payment Processors: Razorpay, Cashfree, and PayU collect payment information (e.g., credit/debit card details, UPI information, bank account details, billing address) to process your payments securely. We do not store your complete payment card information on our servers.
• Shipping and Logistics Partners: Delhivery, Blue Dart, and Xpressbees provide delivery status updates and tracking information.
• Analytics Providers: Google Analytics, Facebook Pixel, and other analytics services that help us understand how users interact with our Site.
• Advertising Networks: Information from advertising partners about the effectiveness of our advertising campaigns.
• Social Media Platforms: If you interact with us through social media or use social login features, we may receive information from those platforms in accordance with their privacy policies.
• Data Enrichment Services: Third-party services that help us update, expand, and analyze our customer database.
• Fraud Prevention Services: Information from fraud detection and prevention services to help protect against fraudulent transactions.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy and applicable law.

3. How We Use Your Personal Information

We use your personal information for various purposes, including:

3.1 To Provide Products and Services

• Process and fulfill your orders
• Process payments and prevent fraudulent transactions
• Communicate with you about your orders, including order confirmations, shipping updates, and delivery notifications
• Create and manage your account
• Provide customer support and respond to your inquiries
• Arrange for shipping and delivery
• Handle returns, exchanges, and refunds
• Send you transactional emails and SMS notifications

3.2 For Marketing and Advertising

• Send you promotional emails, SMS messages, or postal mail about new products, special offers, and other updates (you can opt out at any time)
• Display personalized advertisements on our Site and third-party websites
• Conduct market research and analyze customer preferences
• Create targeted advertising campaigns
• Measure the effectiveness of our marketing campaigns
• Send you abandoned cart reminders

3.3 To Improve Our Services

• Understand how customers use our Site and Services
• Analyze trends and customer behavior
• Improve our Site's functionality and user experience
• Develop new products and services
• Test new features and functionality
• Conduct internal research and development

3.4 For Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent, illegal, or malicious activity
• Protect the security and integrity of our Site and Services
• Verify your identity
• Monitor and analyze security threats
• Enforce our Terms of Service and other policies

3.5 For Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from public authorities
• Establish, exercise, or defend legal claims
• Maintain records for tax and accounting purposes

3.6 With Your Consent

• For any other purpose disclosed to you at the time we collect your information or with your consent

4. Cookies and Tracking Technologies

Like many websites, we use cookies, web beacons, pixels, and similar tracking technologies (collectively, "Cookies") on our Site. Cookies are small text files that are stored on your device when you visit a website.

4.1 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Site to function properly. They enable core functionality such as security, network management, your cookie preferences, and accessibility. You cannot opt out of these cookies as the Site would not function properly without them.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use services like:

• Google Analytics: Tracks website traffic, user behavior, and demographics
• Shopify Analytics: Provides insights into store performance and customer behavior

Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences (language, region, login details) and providing personalized content.

Advertising and Marketing Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns. We may use:

• Facebook Pixel: Tracks conversions, optimizes ads, and builds targeted audiences
• Google Ads: Delivers relevant advertisements and measures campaign performance
• Retargeting Pixels: Shows you relevant ads on other websites after you visit our Site

4.2 Managing Cookies

Most browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. Here's how to manage cookies in popular browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Please note: If you choose to disable cookies, some features of our Site may not function properly, and your user experience may be affected.

4.3 Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our Site does not currently respond to "Do Not Track" signals because there is no standard for how such signals should be interpreted.

5. How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

5.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• E-commerce Platform: Shopify (website hosting and management)
• Payment Processors: Razorpay, Cashfree, PayU (payment processing)
• Shipping Partners: Delhivery, Blue Dart, Xpressbees (order fulfillment and delivery)
• Email Service Providers: For sending transactional and marketing emails
• SMS Service Providers: For sending order updates and promotional messages
• Cloud Storage Providers: For data storage and backup
• Analytics Providers: Google Analytics, Facebook (website analytics and performance tracking)
• Customer Support Tools: Live chat, helpdesk, and ticketing systems
• Marketing Platforms: For managing and executing marketing campaigns

5.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.

5.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement). We may also disclose your information to:

• Comply with legal obligations, such as responding to subpoenas or court orders
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public
• Protect against legal liability

5.4 With Your Consent

We may share your information with third parties when you direct us to do so or consent to such sharing, such as:

• When you use social media sharing features
• When you participate in co-branded promotions or events
• When you request that we share your information with specific third parties

5.5 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we may share aggregate statistics about the use of our Site with third parties for research, marketing, or analytics purposes.

6. Third-Party Services and Links

6.1 Third-Party Websites

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Martiso™. This Privacy Policy does not apply to those third-party services. When you click on links to third-party websites or use third-party services, you are subject to their privacy policies and terms of service. We encourage you to read the privacy policies of any third-party websites you visit.

6.2 Social Media Features

Our Site may include social media features, such as Facebook, Instagram, Twitter, and WhatsApp buttons or widgets. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policies of the companies providing them.

6.3 Payment Services

Payment processing on our Site is handled by third-party payment processors (Razorpay, Cashfree, PayU). We do not store your complete credit card or debit card information on our servers. Your payment information is encrypted and securely transmitted directly to our payment processors, who handle it in accordance with Payment Card Industry Data Security Standard (PCI DSS) requirements and their own privacy policies.

7. Security and Retention of Your Information

7.1 Security Measures

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure Servers: Our servers are hosted in secure facilities with restricted access
• Access Controls: We limit access to personal information to employees and service providers who need it to perform their jobs
• Regular Security Audits: We regularly review our security practices and update them as needed
• Password Protection: User accounts are protected by passwords that are encrypted and not accessible by our staff

However, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your personal information. Any transmission of personal information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures contained on the Site.

7.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

• The nature of the information collected
• The purpose for which it was collected
• Legal or regulatory requirements
• Whether you have an active account with us
• Our legitimate business interests

Specific retention periods include:

• Account Information: Retained for as long as your account is active, plus a reasonable period thereafter for legal and business purposes
• Order Information: Retained for at least 7 years for tax and accounting purposes, as required by Indian law
• Marketing Communications: Retained until you opt out or we no longer have a legitimate need to retain it
• Cookies and Tracking Data: Typically retained for 1-2 years, depending on the type of cookie

When we no longer have a legitimate need to process your personal information, we will delete, anonymize, or isolate it as appropriate.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18 years of age. If you are under 18, please do not use our Services or provide any personal information to us.

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us using the information provided in Section 12. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible.

9. Your Privacy Rights

Depending on where you live, you may have certain rights with respect to your personal information. These rights may include:

9.1 Right to Access / Know

You have the right to request access to the personal information we hold about you, including:

• The categories of personal information we collect
• The purposes for which we use your information
• The categories of third parties with whom we share your information
• The specific pieces of personal information we have about you

9.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we maintain about you. You can update most of your account information directly through your account settings.

9.3 Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., when we need to retain it for legal compliance, to complete transactions, or for other legitimate purposes).

9.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer this information to another service provider where technically feasible.

9.5 Right to Opt Out of Marketing

You can opt out of receiving promotional emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Updating your communication preferences in your account settings
• Contacting us at support@martiso.com

For SMS marketing messages, you can reply "STOP" to any promotional SMS to opt out.

Please note: Even if you opt out of marketing communications, we will still send you transactional messages related to your orders and account (e.g., order confirmations, shipping updates, password resets).

9.6 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

9.7 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 12. When you submit a request, we may need to verify your identity to protect your privacy and security. We will respond to your request within the timeframe required by applicable law (typically within 30 days).

We will not discriminate against you for exercising any of your privacy rights. However, please note that if you request deletion of your personal information, we may not be able to continue providing certain services to you.

10. Additional Information for Indian Users

10.1 Digital Personal Data Protection Act, 2023

If you are located in India, the Digital Personal Data Protection Act, 2023 (DPDP Act) provides you with certain rights regarding your personal data. This section provides additional information about how we collect, use, and protect your personal data in compliance with the DPDP Act.

10.2 Lawful Basis for Processing

We process your personal data on the following lawful bases:

• Consent: When you provide explicit consent for specific purposes
• Contractual Necessity: To fulfill our contract with you (e.g., processing orders)
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For our legitimate business interests (e.g., fraud prevention, improving services)

10.3 Data Localization

We primarily store and process your personal data within India. However, some of our service providers may be located outside India. When we transfer data outside India, we ensure appropriate safeguards are in place to protect your information.

10.4 Your Rights Under Indian Law

Under the DPDP Act, you have the following rights:

• Right to access your personal data
• Right to correction of inaccurate or incomplete data
• Right to erasure of personal data
• Right to data portability
• Right to nominate another individual to exercise your rights in the event of death or incapacity
• Right to withdraw consent at any time
• Right to lodge a complaint with the Data Protection Board of India

10.5 Grievance Officer

In accordance with Indian law, we have appointed a grievance officer to address your concerns regarding data processing:

• Grievance Officer: Customer Support Team
• Email: support@martiso.com
• Phone: +91-9891355197
• Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days

10.6 Data Protection Board

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Data Protection Board of India once it becomes operational under the DPDP Act.

11. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than India. These countries may have data protection laws that are different from the laws of India.

When we transfer your personal information outside India, we take appropriate steps to ensure that your information receives an adequate level of protection. These steps may include:

• Ensuring the recipient country has been deemed to provide an adequate level of data protection
• Implementing Standard Contractual Clauses approved by relevant authorities
• Obtaining your explicit consent for the transfer
• Ensuring our service providers have appropriate security measures in place

By using our Services, you acknowledge and agree that your personal information may be transferred outside India in accordance with this Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you would like to exercise any of your privacy rights, please contact us:

Martiso™ Contact Information

• Brand Name: Martiso™
• Email: support@martiso.com
• Phone: +91-9891355197
• Address: Shop No. 2, Ground Floor, C-15, Sector 15, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India
• Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Response Time

We are committed to resolving your concerns promptly. We will:

• Acknowledge receipt of your inquiry within 48 hours
• Provide a substantive response within 30 days
• If we need more time, we will inform you of the reasons for the delay and when you can expect a response

Complaints

If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with:

• The Data Protection Board of India (once operational under the DPDP Act)
• Your local data protection authority (if you are located outside India)

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Effective Date: This Privacy Policy is effective as of the "Last Updated" date at the top of this page.

Martiso™: Sahi Choice. Sahi Price.

This Privacy Policy was last updated on December 17, 2025. We encourage you to review this page periodically for any changes. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.