Frequently Asked Questions (FAQ's)
Frequently Asked Questions Everything You Need to Know About Shopping at Martiso™
Welcome to Martiso™! We've compiled comprehensive answers to help you have a seamless, worry-free shopping experience. If you can't find what you're looking for, our friendly support team is always ready to help at support@martiso.com or +91-9891355197.
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Orders & Cancellations
How do I check the status of my order?
Once your order is dispatched from our warehouse (typically within 1 business day), you'll receive:
- 📧 An email with tracking number and carrier details
- 📱 An SMS with a direct tracking link
- 🔍 Real-time updates as your package moves toward you
Can I change or modify my order after placing it?
Once submitted, orders are processed extremely quickly to ensure you receive your purchase as soon as possible. This means we're unable to modify orders after placement.
Pro Tip: Double-check your items, quantities, and shipping address before completing checkout!
How do I cancel my order?
You may cancel your order within 1 hour of placing it. Since we process orders rapidly, please contact us immediately if you need to cancel.
To Cancel Your Order:
- 📧 Email us at support@martiso.com with your order number and "Cancellation Request" in the subject
- 📞 Call us at +91-9891355197 during business hours (Mon-Sat, 9 AM - 6 PM IST)
Note: After 1 hour, we cannot guarantee cancellation as the order may already be in the processing stage. If you are unable to cancel in time, you are welcome to return the item once you receive it by following our Return Policy.
Shipping & Delivery
What is the estimated delivery time?
We use premium air shipping for most orders. You can expect your order to be delivered within 1-4 business days to most locations in India.
How much does shipping cost?
FREE Shipping on All Orders!
No minimum order value • No hidden charges • What you see is what you pay!
How does the delivery process work?
We partner with India's leading courier services like Delhivery, Blue Dart, and Xpressbees. Once your order is dispatched, we will provide you with a tracking number so you can follow its journey to your doorstep.
Payment processed and order received
Quality checked and packed at our facility (within 1 business day)
Picked up by courier partner with tracking activated
Package on the way to your address
Enjoy your premium quality purchase
Do you ship internationally?
Currently, we only ship within India.
Returns & Refunds
What is your return policy?
Our Customer-Friendly 30-Day Return Policy
If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The product must be in its original condition and packaging.
How do I start a return?
To initiate a return, please email us at support@martiso.com with your order number and the reason for the return. We will arrange a free reverse pickup from your address at no cost to you.
Email support@martiso.com with order details
Receive return authorization from our team
We arrange free reverse pickup from your doorstep
Refund initiated after inspection
I received a damaged or incorrect item. What should I do?
Please email us at support@martiso.com within 7 days of delivery. Include your order number and a photo or video of the damaged or incorrect item. We will arrange for a free replacement or a full refund immediately.
Payments
What payment methods do you accept?
We accept all major payment methods, including:
Visa, MasterCard, American Express
All major Indian banks
All UPI apps
Paytm, PhonePe, etc.
Cash on Delivery
Are there any hidden charges?
Absolutely Not! 100% Transparent Pricing
The prices listed on our product pages are final and all-inclusive. There are no hidden taxes or fees. The price you see is the price you pay!
Is it safe to use my card on your website?
Yes. Your security is our top priority! All online transactions are protected by:
- 🔒 256-bit SSL encryption for all data transmission
- 🛡️ Trusted payment gateways with bank-grade security
- ✓ 3D Secure authentication with OTP verification
We do not store any of your credit or debit card details on our servers. Your payments are processed through Cashfree, PayU, and Razorpay.
Still Have Questions?
If you couldn't find the answer you were looking for, please don't hesitate to reach out. Our friendly customer support team is always ready to help!
Contact Martiso™
Thank You for Choosing Martiso™!
We're committed to providing you with exceptional products, transparent pricing, and outstanding customer service. Your satisfaction is our success.
Martiso™: Sahi Choice. Sahi Price.